Privacy Policy

Effective date: 05/03/2026

This privacy policy explains how I collect, use, and protect your personal information when you interact with Maternity to Menopause, which provides physiotherapy services only.

Maternity to Menopause is operated by:
Susie Rasul
Heaton Mersey, Stockport, SK4
(Full business address available on request)
📧 [email protected]

 

1. What information I collect

When you use my physiotherapy services or interact with my website, I may collect the following personal information:

• Name

• Email address

• Phone number

• Postal address (if required for bookings or invoices)

• Health and medical information relevant to physiotherapy assessment and treatment

• Payment information (processed securely by third-party providers)

• Technical data such as IP address, browser type, and website usage (via cookies or analytics)

Health and medical information is only collected where necessary to provide safe and appropriate physiotherapy care.

 

2. How I collect your information

I collect personal information when you:

• Book a physiotherapy appointment, class, or service

• Complete health screening or intake forms

• Contact me by email or through my website

• Sign up for physiotherapy-related updates or resources

• Use booking or enquiry systems

• Visit my website (via cookies and analytics tools)

Forms may be collected using Cognito Forms, and bookings may be managed using Bookwhen.

3. Why I collect your information

Your information is used to:

• Provide physiotherapy assessment, treatment, and related services

• Communicate with you about appointments or enquiries

• Maintain accurate clinical records, as required by law and professional standards

• Process payments and manage bookings

• Send relevant service information or updates (only where you have given consent)

• Improve my website and services

 

4. Sharing your information

I do not sell or share your personal data for marketing purposes.

Your information may be shared with trusted third-party service providers where necessary, including:

• Booking systems (e.g. Bookwhen)

• Form and data collection platforms (e.g. Cognito Forms)

• Payment providers (e.g. Stripe, PayPal)

• Email platforms (e.g. Mailchimp, where applicable)

• Website hosting and analytics services (e.g. Kajabi)

All third parties are required to process your data securely and in accordance with data protection laws.

Sensitive health information is only shared where legally required (for example, for insurance or regulatory purposes).

 

5. How I protect your information

I take appropriate steps to keep your personal data secure, including:

• Secure, password-protected digital systems

• Locked storage for any paper records

• Limited access to sensitive health information

 

6. How long I keep your information

• Physiotherapy clinical records are retained in line with UK legal and professional requirements (currently a minimum of 8 years for adults).

• Contact and booking information is kept only as long as necessary for service delivery, legal, or administrative purposes.

 

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data I hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your data (subject to legal and professional obligations)

• Withdraw consent for non-essential communications at any time

To exercise these rights, please contact:
📧 [email protected]

 

8. Cookies

My website uses cookies and analytics tools to improve functionality and understand website usage.
You can manage or disable cookies through your browser settings if you prefer.

9. Updates to this policy

This privacy policy may be updated from time to time.
The most up-to-date version will always be available on the Maternity to Menopause website.

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If you have any questions about this policy or how your data is handled, please contact:
📧 [email protected]

 

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